Welcome to our shipping policy!

We strive to make the ordering and delivery process as easy as possible for our customers. If you have any questions or comments, please do not hesitate to contact our customer service team. Below we explain how your order is processed and delivered

  • General information

    • We will process your order within 1 to 3 business days. This applies to orders placed during the week. Orders placed on Friday nights, weekends and holidays have a longer processing time.

    • We will process your order on the next 1 to 3 business days.After your order is processed, it will be shipped.

    • Delivery takes an average of 8 to 12 business days.We pay shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

  • Placing your order

    The ordering process at Urbany Amsterdam is simple and customer-oriented. Follow these steps to complete your order:

    1. Add the desired product to your shopping cart or use the 'buy now' button.

    2. Click on 'Continue to checkout' and accurately fill in the requested details on the information page.

    3. Proceed by clicking 'Continue to submit' and verify your information.

    4. Proceed to payment by clicking 'Proceed to payment'.

    5. Choose your desired payment method. At Urbany Netherlands, all payment options are SSL-encrypted for security.

    6. Click 'Complete order' and follow the instructions of your chosen payment method.

    7. After payment you will receive a confirmation email from us. Thank you for your order and trusting us!

      *Please make sure you check everything before placing your order.

  • Shipping information

    Have you found a nice product on our website? Then of course you want to enjoy it as soon as possible! We strive to process and ship your order quickly. To maintain fair prices for our products, we collect packages in large quantities and ship them all at once once once we reach our minimum quantity. We hope for your understanding and support to work together for a better and healthier world.

    Like many other online stores, we are currently experiencing a high workload and delays may occur. We will do our best to ship your order as soon as possible. Thank you for your patience and understanding in placing your order.

FAQ

When will I get my order?

We will process your order within 1 to 3 business days. Orders placed on weekdays are usually processed within one business day. Orders placed on Friday nights or weekends and holidays may take a little longer.

How long will the delivery take?

Delivery takes 8 to 12 working days on average after your order has been processed and shipped.

Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number that allows you to track the progress of your package.

What are the shipping costs?

All orders within the Netherlands and Belgium are shipped free of charge. For other EU countries, specific shipping costs apply. These will be visible at checkout.

What should I do if I have received an incorrect/damaged product?

If you have received the wrong product, please contact our customer service. In case of damage, please also send photos. We will take care of the proper handling and send you the correct product.

Can I change my shipping address after placing an order?

If you want to change your shipping address, please contact our customer service team as soon as possible. If your order has not yet been processed, we can change the address.

What do I do if I have not received my order?

If your order has still not arrived after the expected delivery time, please contact our customer service team. We will be happy to help you resolve the problem.

How do I return/cancel my order?

Do you wish to return the delivered items or do you no longer wish to receive them? You will find more information on our return-page.

Haven't found an answer to your question yet? If so, please contact us.

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